Frequently Asked Questions

Why should I book with Crazy Imagination Travel instead of planning my vacation myself?

You’ll have an experienced travel advisor who gets to know you, makes thoughtful recommendations, and takes care of the planning details. Since 2004, we’ve helped guests choose the right resorts, staterooms, and experiences for the way they love to travel. We bring that experience to your vacation so you can spend less time sorting through options and more time looking forward to the trip.

What does your EarMarked by Disney Gold recognition mean?

Crazy Imagination Travel is an EarMarked by Disney Authorized Travel Agency at the Gold level. We’re proud of this recognition and our longstanding professional relationship with Disney. For our guests, that experience comes with informed recommendations, thoughtful planning, and a personal advisor who knows how to turn a long wish list into a vacation that feels wonderfully manageable.

Are your vacation planning services complimentary?

Yes! Our planning services are complimentary for qualifying vacations booked through Crazy Imagination Travel. These include cruises with Disney Cruise Line and other cruise lines, Adventures by Disney vacations, Aulani stays, and most hotel or hotel-and-ticket packages at Walt Disney World Resort, Disneyland Resort, and Universal Orlando Resort. You’ll have an experienced advisor providing personal recommendations, coordinating the details, and helping you feel prepared for your vacation—all with no additional planning fee.

What will my travel advisor take care of?

Your advisor coordinates your reservation, tracks important planning and payment dates, and assists with dining, activities, transportation, and other arrangements available for your destination. We’ll explain what needs attention and when, so you can make decisions with confidence. If questions come up or plans change, you’ll have a familiar person to contact who already knows your trip.

How do I request a vacation quote from Crazy Imagination Travel?

Contact us with your destination, who’s traveling, and any dates or budget you have in mind. We’ll connect you with a personal travel advisor for a complimentary consultation and a custom quote. Still deciding where to go or what to include? We love that part, too. You don’t need to have your vacation figured out before reaching out—that’s what we’re here for.

Walt Disney World Resort Questions

What does your Walt Disney World vacation planning service include?

Your CIT advisor helps you select and book your resort hotel and theme park tickets, creates a personalized itinerary, and coordinates the dining and experiences you choose, subject to availability. We organize the important planning dates and build recommendations around your budget, interests, and pace. Early park mornings, leisurely pool afternoons, or a little of both—we’ll plan with your kind of vacation in mind.

Can you make Walt Disney World dining reservations and arrange special experiences?

Yes. We’ll build your dining and experience wish list with you, track the relevant booking windows, and handle available reservations. From character meals and special tours to seasonal party tickets, we’ll explain your options and recommend experiences that fit your interests. If a first choice isn’t available, we’ll discuss alternatives that still give you something wonderful to look forward to.

How will you help us prepare for our Walt Disney World park days?

We’ll walk you through the My Disney Experience app, Lightning Lane options, resort transportation, and the practical details that help your days run smoothly. Your park plans will account for your must-dos, dining reservations, and time to recharge. For qualifying vacations, our exclusive printed Pocket Guides also put helpful information at your fingertips before you leave and while you’re exploring.

Disney Cruise Line Questions

What does your Disney Cruise Line planning service include?

Your CIT advisor helps you select and book your cruise, tracks important payment and activity-booking dates, and coordinates requests for onboard experiences and Port Adventures. We also assist with hotels and transportation before or after your sailing when needed. From your first cruise questions to your final preparations, you’ll have a personal advisor bringing the details together and keeping you informed.

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How will you help us choose a Disney cruise ship, itinerary, and stateroom?

We’ll get to know your travelers, preferred dates, budget, and what you’re hoping to experience at sea and ashore. Then we’ll compare ships, itineraries, and stateroom options—including location, sleeping arrangements, and space. We’ll explain what’s included and which extras deserve consideration, so you can feel good about where you spend and choose a cruise you’re excited to take.

How will you help us get ready for our Disney cruise?

We’ll guide you through online check-in preparations, travel-document requirements, port arrival, and what to expect on embarkation day. You’ll also receive guidance on packing, dining, and using the Disney Cruise Line Navigator app. For qualifying cruises, our exclusive printed Pocket Guides give you another handy resource. Bring us your questions, big or small—we want you to board feeling prepared and ready to enjoy your vacation.

Disneyland Resort Questions

What does your Disneyland vacation planning service include?

We coordinate your hotel and ticket package, applicable theme park reservations, dining requests, and other available experiences you’d like to include. Your advisor also keeps track of planning dates and provides guidance on transportation and your daily itinerary. You’ll have a plan that brings the details together, with room for the attractions, meals, and spontaneous discoveries that make Disneyland your happy place.

Can you help us choose a Disneyland hotel and ticket package?

Absolutely. We’ll compare Disneyland Resort hotels and Good Neighbor hotels, explain ticket options, and recommend how many park days to allow. Walking distance, room space, hotel amenities, and your plans for midday breaks all help shape our recommendations. We’ll talk through the trade-offs so you can choose a package that feels right for your travelers and your budget.

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Will you help us plan our Disneyland park days?

Yes. We’ll help you organize your time between Disneyland Park and Disney California Adventure Park, with recommendations based on your favorite attractions, dining plans, and travel pace. We’ll also explain the Disneyland app and Lightning Lane options. Qualifying vacations include our exclusive printed Pocket Guides, giving you useful tips to explore before your trip and keep handy along the way.

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Adventures by Disney Questions

What does your Adventures by Disney planning service include?

Your CIT advisor helps you choose and reserve your adventure, explains what’s included, and keeps track of important planning and payment dates. We also assist with arrival and departure arrangements, available transfers, and hotel stays before or after your itinerary when needed. You’ll understand how the pieces fit together and have a familiar advisor to turn to as you prepare for the journey.

Can you help us choose the right Adventures by Disney itinerary?

Yes. We’ll look beyond the destination to consider your travelers’ ages, interests, preferred pace, and comfort with the activities involved. We can compare itineraries and departure options, including family and adult-exclusive departures where offered. Tell us what you’re hoping to discover, and we’ll help you find an adventure whose experiences feel as exciting as the place itself.

Why use a travel advisor when Adventures by Disney has Adventure Guides?

Your Adventure Guides lead the experiences during your guided vacation. Your CIT advisor works with you to choose the right trip, understand the arrangements, and coordinate any additional stays or travel details around it. We’re also your familiar contact for reservation questions and change requests. You’ll have personal guidance while planning and Disney’s Adventure Guides welcoming you into the experience.

Aulani Resort Questions

What does your Aulani vacation planning service include?

We help you choose your travel dates, length of stay, and accommodations, then coordinate your Aulani reservation and other arrangements you’d like to include. Your advisor explains room and villa options, reviews available offers, and provides guidance on transportation and resort experiences. We’ll plan around how you want to spend your time—poolside, exploring O‘ahu, or happily moving between the two.

Can you arrange Aulani dining, spa visits, and special experiences?

Yes. We’ll help you choose the experiences you’d most enjoy, explain what to reserve in advance, and coordinate available reservations. Whether your wish list includes a character breakfast, a spa treatment, or a special dinner, we’ll consider how it fits into your stay. You’ll have the experiences you’re looking forward to on the calendar, with time left to enjoy being in Hawai‘i.

Can you help us explore O‘ahu during our Aulani vacation?

Absolutely. We can recommend outings and excursions based on your interests, whether you’re drawn to island history, local food, scenic drives, or time on the water. We’ll also help you consider transportation and timing, so exploring feels manageable. Your advisor will work with you to balance island adventures with enough resort time to enjoy the Aulani vacation you came for.

Universal Orlando Resort Questions

What does your Universal Orlando vacation planning service include?

We help you select and book your hotel and tickets, organize your park days, and coordinate available dining, tours, transportation, and special experiences you’d like to include. Your advisor builds recommendations around your travelers, budget, and priorities—from favorite characters to must-ride coasters. You’ll know what’s booked, what to prepare for, and how the pieces of your vacation fit together.

Can you help us compare Universal Orlando hotels, tickets, and Express Pass options?

Yes. We’ll explain the hotel benefits and ticket options that apply to your dates and the parks you want to visit, including how Universal Express options fit your plans. We’ll compare the overall cost, convenience, and included benefits of your choices. That gives you a clearer picture of when an upgrade could be worthwhile and which package best suits your vacation.

Can you plan Walt Disney World and Universal Orlando in one vacation?

Absolutely. We can coordinate both destinations, including hotels, tickets, transportation between resorts, and a schedule that makes room for your priorities. We’ll help you decide how many days to spend at each destination and whether to stay in one hotel or split your stay. One advisor brings the full trip together, with time for the big adventures and a well-earned pool afternoon.

Your Disney
Dream is Waiting

Let’s turn your wish list into a plan and your plan into an unforgettable vacation. From the first idea to your final day, we’ll make every moment effortless and magical.

Your Magical Journey Starts Here