Frequently Asked Questions

Why should I book with Crazy Imagination Travel instead of booking directly with Disney?

When you book with us, you’re not just getting a reservation—you’re gaining a Disney expert with years of firsthand experience. We know the ins and outs, the hidden gems, and the strategies that make your vacation magical (and stress-free). Disney doesn’t charge extra for our services, so you get all of our planning support, reminders, and insider knowledge at no additional cost. Think of us as your “back-pocket agent” making sure every detail is handled.

How much does it cost to use your services?

Absolutely nothing. Disney (and our other travel partners) compensate us for our expertise, so you get concierge-level planning services at no additional cost to you. No hidden fees, no surprises—just magical planning support from start to finish.

What exactly do you handle for me—what’s included when I book with you?

When you book with us, we handle the details so you can focus on the fun. From crafting a custom itinerary and securing dining and Enchanting Extras to sharing insider strategies for Lightning Lane and park navigation, we’ve got you covered. We’ll even monitor for price drops and send exclusive Crazy Imagination Travel Pocket Guides for qualifying bookings—all with unlimited support from start to finish.

Do I still control my reservations if I book with you?

Yes! Your reservation remains 100% yours. We simply link as your travel advisor so we can sprinkle in support and make the magic smoother. You’ll always have access through the Disney website and app, just like if you booked on your own—only now you have us as your guide.

Can you help me get hard-to-get dining and Lightning Lane reservations?

Yes—we set our alarms so you don’t have to! From Cinderella’s Royal Table to those coveted Enchanting Extras, we’re experts at helping you snag the best reservations. We also give you strategies and reminders so you know exactly what to do when Lightning Lane booking opens for your trip.

Do you monitor for price drops or promotions after I book?

We sure do. If a new Disney promotion is released that applies to your vacation, we’ll make the adjustment for you. That means you don’t have to watch for deals—we’re already doing it for you.

What if I’ve already booked with Disney—can I still transfer my reservation to you?

Yes! As long as your trip was booked within the last 30 days and not yet paid in full, you can transfer it to Crazy Imagination Travel. You’ll keep the exact same price, room, and reservation number—but you’ll gain all of our planning services and perks at no cost.

What kind of extras or surprises do your guests receive?

We love to surprise and delight! Guests who book qualifying packages often receive our exclusive Pocket Guides—beautifully designed, mailed to your home, and filled with insider tips. We also share personal recommendations, planning reminders, and magical extras to make your trip feel special before it even begins.

How do you customize a Disney vacation for different ages or travel styles?

No two Disney vacations look the same, because no two families are the same. We tailor every trip based on who’s traveling—whether that’s stroller-friendly itineraries for little ones, thrill rides for teens, character dining for grandparents, or adults-only Disney escapes. Our job is to make your vacation feel just right.

What if I’m overwhelmed by planning—do you take care of everything?

That’s exactly why we’re here. Disney planning can feel like a full-time job, but when you book with us, you can hand over the stress and simply look forward to the fun. We’ll handle the details, explain things clearly, and make sure you never feel lost in the process.

When should I book my Disney vacation?

The sooner the better! Booking early means the best choice of rooms, better availability for dining and experiences, and more time to plan. Plus, your price is locked in—even if Disney raises rates later.

What happens once I fill out your inquiry form?

We’ll personally reach out to learn about your family, your preferences, and your wish list. From there, we’ll build a vacation proposal tailored to you. Once you’re ready to book, we’ll handle the details and guide you through every step, making it feel easy and exciting.

What makes your agency an EarMarked by Disney Authorized Travel Agency?

Disney designates select agencies with this honor, recognizing our knowledge, professionalism, and success in helping thousands of families experience Disney Destinations. It’s their stamp of approval that we’re trusted experts—and it means when you work with us, you’re in very good hands.

Walt Disney World Resort Questions

When can I make my dining reservations?

Guests can book dining 60 days in advance—but if you stay at a Disney Resort, you can book for your entire stay at once. We handle this for you, setting alarms so you don’t have to wake up at 6 a.m. to score Cinderella’s Royal Table or Space 220.

Do I really need Lightning Lane help?

Yes—without a strategy, you’ll wait in longer lines and miss key attractions. We build a custom plan for your family so you know exactly what to book (and when), saving you hours in line.

How many days should I spend at Walt Disney World?

That depends on your family’s pace, but most guests need 4–6 days to enjoy all four parks without rushing. We’ll recommend the right number of days for your group, and help you prioritize so the trip feels magical, not overwhelming.

Disney Cruise Line Questions

What’s included in the price of a Disney Cruise?

Almost everything! Broadway-style shows, kids’ clubs, most dining, room service, and unlimited ice cream. We’ll also explain what’s not included (like excursions and alcohol) so there are no surprises—and help you budget smartly.

How do I choose the best stateroom for my family?

From inside cabins to concierge suites, each ship has unique options. We’ll help you pick the right one based on location, view, and budget—and make sure you don’t end up under the basketball court by accident.

Do I need a passport to sail Disney Cruise Line?

It depends on your itinerary. For U.S. round-trip sailings, you don’t technically need one (though we recommend it). For international cruises, you do. We’ll clarify exactly what you need so travel is stress-free.

Disneyland Resort Questions

How is Disneyland different from Walt Disney World?

Disneyland is more compact, with two parks right across from each other, and the original charm Walt Disney himself created. We’ll help you decide how many days you need and which hotel will keep you closest to the magic.

Is Disneyland worth it for adults or short trips?

Absolutely. Disneyland is perfect for quick getaways or adults-only trips because of its walkability, dining, and entertainment. We’ll show you how to maximize a short visit and still feel like you experienced it all.

Do I need Genie+ Lightning Lanes at Disneyland?

Almost always, yes—Genie+ Lightning Lanes work differently at Disneyland than they do at Disney World, and they can dramatically cut your wait times. We’ll guide you on when they're worth it and how to use them effectively.

Adventures by Disney Questions

What’s included in an Adventures by Disney trip?

Almost everything—from hotels and transportation to VIP tours, cultural experiences, and most meals. You’ll travel with Adventure Guides who make every moment smooth, safe, and unforgettable. We’ll help you pick the perfect itinerary so you can just show up and enjoy.

Is Adventures by Disney good for kids?

Yes—these trips are designed for families. Kids (called “Junior Adventurers”) enjoy special activities just for them, while adults get to dive deeper into history, food, and culture. It’s a trip where everyone is engaged, not just tagging along.

What destinations can I visit with Adventures by Disney?

The options are incredible: Europe, Asia, Africa, South America, and even U.S. itineraries like the Grand Canyon or Alaska. Whether you dream of exploring castles in Germany, rafting in Costa Rica, or seeing Kyoto with local guides, we’ll help match you with the journey that fits your family best.

Aulani Resort Questions

Is Aulani just for kids?

Not at all—while it’s perfect for families, adults love it just as much. From world-class spa treatments to quiet coves, golf, and sunset dining, Aulani has something for every traveler. We’ll tailor your stay so everyone gets their perfect mix of adventure and relaxation.

How many days should I spend at Aulani?

Most guests find 4–6 nights ideal—long enough to enjoy the resort and still explore O‘ahu’s treasures, like Pearl Harbor, Diamond Head, and hidden waterfalls. We’ll help you balance resort days with island adventures.

What makes Aulani different from other Hawaiian resorts?

It’s Disney’s signature storytelling blended with authentic Hawaiian culture. Characters might stop by the pool, but you’ll also experience traditional hula, cultural activities, and a resort design inspired by Hawai‘i itself. We’ll make sure you discover the best of both worlds.

Universal Orlando Resort Questions

Do I need Express Pass at Universal?

For many guests, yes—Express Pass can cut your wait times dramatically, especially during busy seasons. We’ll help you decide if it’s worth it for your family and guide you on when to purchase (sometimes it’s even included with your hotel stay).

Can I combine a Universal trip with Disney?

Absolutely! Many of our guests do both. We’ll take care of all the transfers, tickets, and timing so your vacation feels seamless—whether you start with wands and finish with castles, or the other way around.

How many days should I plan for Universal Orlando?

Most families enjoy 3-4 days to experience Universal Epic Universe, Universal Studios Florida ,and Islands of Adventure, plus a splash day at Volcano Bay. We’ll help you build the right itinerary so you don’t miss the must-dos like The Wizarding World of Harry Potter.

Your Disney
Dream is Waiting

Let’s turn your wish list into a plan and your plan into an unforgettable vacation. From the first idea to your final day, we’ll make every moment effortless and magical.

Your Magical Journey Starts Here